Skrill Limited

Financial Ombudsman decision DRN-5882649 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

a transfer she made from her e-money account with Skrill Limited, wasn’t received into her bank accountPayment delayed or failed

Skrill’s delaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5882649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.