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Bank of Scotland Plc
Financial Ombudsman decision DRN-5882046 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
the loan account was reported as defaulted to the credit reference agenciesCredit file reporting
Admiral had not done enough to support him as a vulnerable customerSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5882046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.