Lloyds Bank PLC

Financial Ombudsman decision DRN-5881797 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr O complains Lloyds Bank PLC unfairly closed his accounts.Account closed or refused

Mr O believes Lloyds has confused his identity with someone elseIdentity checks and access

Rules cited

FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5881797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.