Santander UK Plc
Financial Ombudsman decision DRN-5880236 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mr M and Ms K complain about the way Santander UK Plc dealt with Mr M’s application to transfer the mortgage from their joint names into his sole name.Mortgage administration
Our investigator said Santander hadn’t made an error when it capitalised the arrears, or when it declined the change of borrower application. She said Santander should pay £200 to Mr M for poor service and not telling him that the change of borrower application was subject to criteria and might not be successful.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5880236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.