ACI-UK LIMITED

Financial Ombudsman decision DRN-5879798 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

reporting anything to the credit reference agenciesCredit file reporting

submitted a SAR to ACI asking for full transparency under Article 15 of the UK General Data Protection Regulation (GDPR)Data and privacy

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5879798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.