Nationwide Building Society

Financial Ombudsman decision DRN-5878994 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains Nationwide Building Society (“Nationwide”) closed her accounts without a clear explanationAccount closed or refused

The information Nationwide has provided me shows it identified Miss M’s vulnerabilities, and that it took the type of action I’d expect it to have taken.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5878994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.