NewDay Ltd

Financial Ombudsman decision DRN-5877682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

She was concerned about the impact on her credit file as well as the late payment fee.Charges and fees

Mrs C complains that NewDay Ltd trading as Marbles caused her to have a late payment on her account, which in turn impacted another credit card account she holds with NewDay.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5877682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.