Santander UK Plc
Financial Ombudsman decision DRN-5876047 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Santander should’ve sent Mr S the account closure notice to his overseas addressAccount closed or refused
It isn’t in dispute here that Mr S was provided with misleading informationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5876047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.