Santander UK Plc
Financial Ombudsman decision DRN-5873044 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mr and Ms S have said that Santander failed to pick up on their financial difficulty and offer appropriate assistance to exit their overdraft.Irresponsible lending
Mr and Ms S have complained about the overdraft charges Santander UK Plc (“Santander”) applied to their current account.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5873044.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.