Nationwide Building Society

Financial Ombudsman decision DRN-5872394 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Fri Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains Nationwide Building Society won’t re-open his Individual Savings Account (“ISA”) after his new provider incorrectly requested a full transfer – which meant his Nationwide ISA was closed.Account closed or refused

I consider the customer service and conflicting messages he’s received after the fact, have caused him unnecessary distress and inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5872394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.