Santander UK Plc
Financial Ombudsman decision DRN-5870855 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Ms C complains that Santander Uk Plc are pursuing her for a loan that was taken out as part of a scam.APP scam refund refused
Santander should also treat Ms C fairly and reasonably when looking to agree a sustainable and affordable repayment plan.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5870855.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.