Zopa Limited

Financial Ombudsman decision DRN-5869971 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss D complained because Zopa Bank Limited refused to refund her for transactions she said she hadn’t authorised.Unauthorised transaction

I find that £50 would be fair and reasonable compensation for Zopa’s customer service errors.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5869971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.