TSB Bank plc

Financial Ombudsman decision DRN-5869600 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B complains that he was given incorrect information by TSB Bank plc (TSB) and he relied on this information to his detriment.Charges and fees

Mr B says he raised a complaint about this in February 2021 and was informed that the account should have been frozen and he should contact TSB again once the separation was complete to recoup the charges paid.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5869600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.