Barclays Bank UK PLC

Financial Ombudsman decision DRN-5867633 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Ms C complains that Barclays Bank UK PLC unreasonably closed her bank accountAccount closed or refused

Barclays agreed to place the account on an informal repayment arrangement with zero monthly payments due.Treatment in financial difficulty

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5867633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.