NewDay Ltd

Financial Ombudsman decision DRN-5862363 Upheld

Upheldoutcome, as published by the Ombudsman

£223redress stated in the decision

Mon Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Interest and rates

In the Ombudsman’s words

Mr M says NewDay has closed his accountAccount closed or refused

refund all interest charged since February 2025Interest and rates

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5862363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.