Epayments Systems Ltd

Financial Ombudsman decision DRN-5861369 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

If Epayments, or its partners, have charged Mrs C any conversion or commission fees when releasing the funds, these should be refunded as I don’t think it’s fair or reasonable for them to be applied.Charges and fees

Mrs C complains that Epayments Systems Ltd withheld her funds and caused delays in returning them to her.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5861369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.