HSBC UK Bank Plc
Financial Ombudsman decision DRN-5860113 Upheld
Upheldoutcome, as published by the Ombudsman
£2,023redress stated in the decision
Thu Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr T complains that HSBC UK Bank Plc declined his disputed transaction claim.Card dispute or chargeback
Pay £100 compensation for distress and inconvenience caused to Mr T as a result of the way the Section 75 claim was handledComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5860113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.