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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-5857674 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

she’s stopped making her monthly payments due under the credit agreement, but this has affected her credit rating because MBFS has submitted late payment information to the credit reference agencies (“CRAs”)Credit file reporting

Mrs S complains that the car supplied by Mercedes-Benz Financial Services UK Limited (“MBFS”) wasn’t of satisfactory quality. She says the car is not fit for purpose and she wants to reject it and have the credit agreement cancelled.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5857674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.