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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN-5852037 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr B and Mr A complain that Bank of Ireland (UK) Plc trading as Bank of Ireland (UK) (BOI) has treated them unfairly following the end of the term of their buy to let mortgage.Mortgage administration
I have considered everything Mr B and Mr A have said about BOI’s procedural failings, including in its complaint-handlingComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5852037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.