OneSavings Bank Plc
Financial Ombudsman decision DRN-5851871 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr S has complained about the service he received from OneSavings Bank Plc trading as Kent Reliance in relation to his buy to let mortgage account.Mortgage administration
He’s also unhappy about a call he had with Kent Reliance as he says the staff member was confrontational and refused to register a complaint over the phone.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5851871.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.