National Westminster Bank Plc

Financial Ombudsman decision DRN-5849948 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

NatWest said this was due to the payment matching trends in high value scams it was seeing at that time.Funds blocked or frozen

Miss D complained to NatWest about the lack of adjustment for her visual impairmentSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5849948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.