Starling Bank Limited

Financial Ombudsman decision DRN-5848134 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked payments it wanted to make from its accountFunds blocked or frozen

Starling’s service had fallen short in the way it had communicated with Mr M during the review processService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5848134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.