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American Express Services Europe Limited
Financial Ombudsman decision DRN-5848058 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
The transactions Mr G disputed were made using a credit card, so Amex could have considered the claims through the chargeback processCard dispute or chargeback
Amex said it felt it had dealt with the first two disputes Mr G raised fairly but recognised it hadn’t handled the third dispute as it should have.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5848058.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.