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Nationwide Building Society
Financial Ombudsman decision DRN-5844910 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Nationwide was ordered to freeze funds in Mr O’s account(s) up to the debt amountFunds blocked or frozen
Mr O has quoted several rules and regulation and in particular he believes Nationwide has breached both statutory protections under the Social Security Administration Act 1992 and the FCA’s rules on the fair treatment of vulnerable customers.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5844910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.