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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5843725 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr O complains that Barclays Bank UK PLC (‘Barclays’) won’t refund him money, which he believes he has lost to an Authorised Push Payment (‘APP’) scam.APP scam refund refused
He also raised concerns about the customer service he received from Barclays during the complaints process.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), PSR APP reimbursement requirement
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5843725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.