Nationwide Building Society

Financial Ombudsman decision DRN-5841774 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr T complains Nationwide Building Society didn’t do enough to help get a refund for a transaction made on his debit card.Card dispute or chargeback

Nationwide didn’t agree it had made an error in declining to raise a chargeback but acknowledged it could have provided better customer service and offered £75 to apologise for this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5841774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.