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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5839286 Upheld
Upheldoutcome, as published by the Ombudsman
£325redress stated in the decision
Fri Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs P is unhappy that National Westminster Bank Public Limited Company (NatWest) sent her a statement of fees for 2022 – 2023 in 2025.Charges and fees
She’s also unhappy with the service she received when she called them to understand more about it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5839286.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.