New Wave Capital Limited

Financial Ombudsman decision DRN-5838216 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

New Wave suspended N’s credit card account.Funds blocked or frozen

He asked whether New Wave could freeze interest for a period, review the interest rate, or change N’s repayment date to better align with its cashflow.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5838216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.