TSB Bank plc

Financial Ombudsman decision DRN-5837390 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

filed a misuse of facility marker at Cifas, as it believed she’d been complicit in receiving fraudulent fundsAPP scam refund refused

closed her accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5837390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.