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Bank of London and The Middle East plc
Financial Ombudsman decision DRN-5831849 Upheld
Upheldoutcome, as published by the Ombudsman
£8,819redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B complains Bank of London and The Middle East plc trading as Nomo Bank (“Nomo”) won’t refund transactions debited from her account which she says she did not make or authorise.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5831849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.