J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5831782 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

declined several payments he wanted to make meaning he lost out on financial returnsPayment delayed or failed

Chase didn’t decline the further payments straightaway – only after several hoursService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5831782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.