Barclays Bank UK PLC

Financial Ombudsman decision DRN-5831496 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,520redress stated in the decision

Mon Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

The essence of the complaint is that he believes Barclays mis-handled a temporary switch to interest-only under the provisions of the Mortgage Charter.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5831496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.