Nationwide Building Society

Financial Ombudsman decision DRN-5830314 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Nationwide investigated Mr G’s claim and wrote to him to advise it wouldn’t be refunding the disputed payments, as his claim didn’t meet Nationwide’s criteria for fraud.APP scam refund refused

Nationwide took the decision to close Mr G’s account and wrote to him in March 2025 to explain that following a review, Mr G’s account would be closed in 90 daysAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5830314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.