Zopa Bank Limited
Financial Ombudsman decision DRN-5827846 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Zopa agreed the Direct Debit was taken from Mr B’s new bank details earlier than expected. But Zopa said it was unable to refund the payment because it had already been applied to the loan and reversing or refunding it would put the loan into arrears.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5827846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.