National Westminster Bank Plc

Financial Ombudsman decision DRN-5826570 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss R complains that National Westminster Bank PLC declined her chargeback claim.Card dispute or chargeback

NatWest acknowledged that there had been some service issues and paid compensation of £105 for any inconvenience caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5826570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.