Barclays Bank UK PLC

Financial Ombudsman decision DRN-5826496 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Barclays was already taking steps to close Mr A’s account anyway.Account closed or refused

Barclays has accepted that it didn’t support Mr A as it should when it wanted to tell him that his account might be closed.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5826496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.