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Oodle Financial Services Limited

Financial Ombudsman decision DRN-5825157 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr P is unhappy with how Oodle Financial Services Limited (Oodle) treated him when he got into financial difficulty in relation to a car financed under a hire purchase agreement.Treatment in financial difficulty

Miss K informed us that Mr P was medically vulnerable, and under GP care for complex mental health issues.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5825157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.