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Oodle Financial Services Limited
Legal entity: Oodle Financial Services Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 07277272, incorporated June 2010
276banking decisions
26.4%uphold rate
203not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Irresponsible lending | 133 | 19 | 14.3% |
| Credit file reporting | 39 | 24 | 61.5% |
| Product mis-sold | 23 | 16 | 69.6% |
| Treatment in financial difficulty | 18 | 8 | 44.4% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 28.7% | — | — | 685 |
| FOS | 2025-H1 | 14.9% | — | — | 1,119 |
| FOS | 2024-H2 | 23.0% | — | — | 1,034 |
| FOS | 2024-H1 | 15.8% | — | — | 1,519 |
| FOS | 2023-H2 | 37.3% | — | — | 383 |
| FOS | 2023-H1 | 45.3% | — | — | 309 |
| FOS | 2022-H2 | 50.8% | — | — | 322 |
| FOS | 2022-H1 | 56.2% | — | — | 191 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.