Clydesdale Bank Plc
Financial Ombudsman decision DRN-5823548 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
he says that he has been the victim of an authorised push payment (APP) scamAPP scam refund refused
It acknowledged that there were some delays in dealing with Mr S’s complaint and offered £150 compensation for the distress it had caused.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5823548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.