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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5823052 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms D is unhappy with how Tesco Personal Finance Limited treated her when she got into financial difficulty on her credit card account.Treatment in financial difficulty

Ms D complained to Tesco in July 2024 and said it was unfair for interest and charges to have been applied to the account once the card was ‘stopped’.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5823052.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.