HSBC UK Bank Plc
Financial Ombudsman decision DRN-5821269 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees, Credit file reporting
In the Ombudsman’s words
Complaint about irresponsible lendingIrresponsible lending
Remove and refund all the interest, fees and charges applied from March 2018 directly to Mr R.Charges and fees
HSBC should remove any adverse information it recorded on Mr R’s credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5821269.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.