MONZO BANK LIMITED
Financial Ombudsman decision DRN-5821005 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3redress stated in the decision
Mon Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Mr C complains that Monzo Bank Ltd (Monzo) won’t refund money he lost when he fell victim to a safe account scam.APP scam refund refused
He also complains that it charged interest on a loan that was taken as part of the scam.Charges and fees
Rules cited
CRM Code (APP scam reimbursement), FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5821005.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.