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American Express Services Europe Limited
Financial Ombudsman decision DRN-5819192 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
he contacted AmEx on 20 February 2025 to ask for help in getting his money back through its chargeback scheme.Card dispute or chargeback
AmEx had failed to make reasonable adjustments to how it communicates with him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5819192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.