MONZO BANK LIMITED
Financial Ombudsman decision DRN-5817893 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo believed they had sufficient evidence to lodge a CIFAS marker and closed Mrs A’s account.Account closed or refused
Mrs A has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5817893.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.