Bank of Scotland Plc

Financial Ombudsman decision DRN-5817857 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr and Mrs G are unhappy with the exchange rate applied and the information provided to them when they cashed their Euro cashier’s cheque with Lloyds Bank PlcInterest and rates

However, they identified some service issues and credited Mr and Mrs G’s account with £100 by way of an apology.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5817857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.