Firms › NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY ›
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5817036 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
the old account gets closedAccount closed or refused
ultimately complained about the fact that he could no longer access his transactional history online and about the communication or lack of it that he’d received from NatWestComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5817036.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.