Barclays Bank UK PLC

Financial Ombudsman decision DRN-5816791 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Fri Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs H complain that Barclays Bank UK PLC wouldn’t produce a mortgage offer that would allow them to port their mortgage productMortgage administration

Barclays accepts that that there was some issues in its complaints handling for which Barclays has offered compensation of £800Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5816791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.