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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN-5814096 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr H complains about how Link Financial Outsourcing Limited trading as Antelope Loans (“Antelope”) gave him conflicting information in relation to a settlement figure he requested from them.Complaint handling

Antelope accepted that they gave Mr H conflicting information as there was an issue with generating settlement figures using their online portal.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5814096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.