Wise Payments Limited

Financial Ombudsman decision DRN-5813810 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr G complains that Wise Payments Limited didn’t do enough to prevent the loss he suffered when he was the victim of a scam.APP scam refund refused

He is also unhappy that his account was closed.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5813810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.