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American Express Services Europe Limited

Financial Ombudsman decision DRN-5813410 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr J’s card was then suspended in September 2024 following an account review. Mr J then says the account was cancelledAccount closed or refused

He said this meant he was a vulnerable consumer, which he said AMEX hadn’t taken into account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5813410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.